Returns & Exchanges

If your purchase isn't quite right, you have 7 calendar days from the date your order is marked as delivered to request a return, exchange, or refund.

To begin a return, please email info@paspourmoi.com, please include your order number and the reason for your return. We will provide you with return instructions. Returns sent without prior authorization may not be accepted. Please do not contact us via Instagram regarding returns.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unused
•  In their original packaging
• Returned with all accessories included
• Free from scratches, damage, or any signs of wear

We reserve the right to refuse returns that do not meet these conditions.

Customers are responsible for the cost of return shipping. We recommend using a tracked shipping service, as Pas Pour Moi cannot be held responsible for returns lost in transit.

If you are exchanging an item, we will ship your replacement free of charge.

Refunds

Once your return has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Please note that original shipping charges are non-refundable.

Final Sale

Items marked as Final Sale are not eligible for returns, exchanges, or refunds unless they arrive damaged, defective, or you receive the wrong item.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at info@paspourmoi.com, including your order number and photos of the issue. We'll work to resolve the problem as quickly as possible.

International Orders

Orders shipped outside of Canada may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by your country's customs authority. These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

Customs regulations and import thresholds vary by country, so we recommend checking with your local customs office before placing an order if you are unsure of any applicable fees.

Pas Pour Moi is not responsible for customs charges, import duties, customs delays, unclaimed parcels, or orders affected by incorrect shipping information provided by the customer.

If an international order is refused or rejected due to unpaid customs duties, taxes, or import fees, the order will not be eligible for a refund.